Error: Cannot Open Parts File

After installing LiveStorage or installing/updating AntiVirus Software, users may get the following error message:

Error : Cannot open parts file (C:\Program Files (x86)\LiveStorage\CHIRT\dbdata\parts.txt)

ERROR MESSAGE

This error message usually indicates the machine’s antivirus software is interfering with the LiveStorage application. This issue mainly affects users running  BitDefender A/V software, however, other antivirus or firewall applications could cause the issue. The solution is to add an exception for the LiveStorage application to your antivirus software:
C:\Program Files (x86)\CHI-LLC\LiveStorage\chidsk.exe

**NOTE: BitDefender Free does not allow users to add program exceptions. We have notified the company of this issue, but at this time, LiveStorage is not compatible with BitDefender Free.